Support Hours
Groupdesk Support Hours:
Monday to Friday: 9am – 5pm EST
Saturday & Sunday: Closed
Within the support hours, we are able to answer most questions within an hour, and often reply much faster.
due to COVID, our support hours will vary and responses will take longer than usual.
Groupdesk Holiday Hours:
Groupdesk will be closed or have reduced hours for the following statutory holidays.
2020:
- January 1, 2020 – New Years Day (Closed)
- February 17, 2020 – Family Day (Closed)
- April 10, 2020 – Good Friday (Closed)
- April 13, 2020 – Easter Monday (reduced support hours)
- May 18, 2020 – Victoria Day (Closed)
- July 1, 2020 – Canada Day (Closed)
- August 3, 2020 – Civic Holiday (Closed)
- September 7, 2020 – Labour Day (Closed)
- October 12, 2020 – Thanksgiving (Closed)
- December 25, 2020 – Christmas Day (Closed)
- December 26, 2020 – Boxing Day (Closed)
What qualifies as an Emergency?
If there is an emergency, please speak with your company team lead.
| The Issue | Is this an Emergency? |
| Bookings cannot be created | Yes – Report to your company lead |
| Multiple transactions cannot process | Yes – Report to your company lead |
| Groupdesk (AI or TI) is down | Yes – Report to your company lead |
| Locked Records | No – Please submit on Intercom |
| Emails Not Sending | No – Please submit on Intercom |
| Unable to Attach Documents | No – Please submit on Intercom |
| Everything else | No – Please submit on Intercom |
Updated on August 31, 2020